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FAQs

Below you can find some of our frequently asked questions. If you cannot find the answer you are looking for, then please contact us at info@crescentcandles.co.uk.

What are your delivery options?

Delivery costs £3.50 for postage + packaging using Royal Mail 2nd class.

Postage is free over £20.

How do I trim my wick?

Specialised wick trimmers are available for this. Scissors are a bit awkward as the wick gets further down the glass, but we have found nail clippers to work well. Or pinch the top off the wick with a piece of kitchen paper.

I’m not happy with my candle, can I have a refund?

If you are not happy with your candle, please contact us at info@crescentcandles.co.uk.

For further information please refer to our returns policy.

Why is my candle wax rough and uneven?

We always try to get a smooth finish on the tops of our candles, but soy wax is a natural and very unpredictable product. Factors such as temperature and humidity can cause the wax to have slight imperfections. It does not affect the fragrance or burning of the candle in any way.

Why does the texture of my candle look uneven after the first burn?

Soy wax always does this! This is completely normal and does not affect the fragrance or further burning of the candle in any way.

Why is there wax residue left on the inside of the glass?

After the first few burns you may still have some wax residue on the inside of your glass. As long as you are burning the candle for 3-4 hours each time, this should mostly melt away as the candle continue to burn further down.

Why is there soot around the top of the glass?

This can be caused by the flame getting too big, so always keep your wick trimmed to 5mm to prevent this. It can also happen when your candle is near a draught or open window.

Why is my wick curled over?

The wicks we use have a slight curl to them. As long as you keep your wick trimmed to 5mm this should not affect the burn.

Can I send a candle directly as a gift?

Yes! Just tick the gift option on the product page. You will have an option to include a hand-written note free of charge. We also never put a paper invoice in the box so your recipient won’t see any costs.

Are your candles eco-friendly?

We aim to be as eco-friendly as possible in all aspects of our business. Our candles are made with unbleached cotton wicks, natural soy wax and fragrance oils of the highest quality. We use biodegradable packing peanuts in our packaging and avoid plastic wherever we can.

Do you do wholesale orders?

We are able to provide wholesale, please contact info@crescentcandles.co.uk for further information.